Shipping policy

SHIPPING POLICY — HER ENIGMA

We ensure that every piece you order is prepared with intention and delivered with care.

ORDER PROCESSING

All orders are processed within 1–3 business days.

Once your order is confirmed, you will receive a confirmation email. After processing, you will receive a shipping confirmation with tracking details.

Please note:
Orders are not processed or shipped on weekends or holidays.

SHIPPING TIMES

We ship worldwide.

Estimated delivery times:

  • Europe: 5–10 business days
  • United States: 7–12 business days
  • Rest of the World: 7–15 business days

Delivery times may vary depending on your location and external factors such as customs or carrier delays.

SHIPPING COSTS

Shipping costs are calculated at checkout based on your location.

We may offer free shipping promotions, which will be clearly stated on the website.

🧾 CUSTOMS, DUTIES & TAXES

For international orders, customs duties, taxes, or import fees may apply depending on your country.

These charges are the responsibility of the customer and are not included in the item price or shipping cost.

HER ENIGMA is not responsible for delays caused by customs.

📍 TRACKING YOUR ORDER

Once your order has been shipped, you will receive a tracking number via email.

Please allow up to 48 hours for tracking information to update.

SHIPPING DELAYS

While we strive to deliver your order within the estimated time, delays may occur due to:

  • high demand
  • customs processing
  • carrier issues

HER ENIGMA is not responsible for delays caused by third-party carriers.

LOST OR STOLEN PACKAGES

HER ENIGMA is not responsible for lost or stolen packages marked as delivered.

Please ensure that your shipping address is correct and that someone is available to receive your order.

If your package is lost in transit, contact us at herenigmashop@gmail.com, and we will assist you in resolving the issue with the carrier.

INCORRECT ADDRESS

If you entered an incorrect shipping address, please contact us within 12 hours of placing your order.

After this time, we cannot guarantee that changes can be made.

MULTIPLE ITEMS

If your order contains multiple items, they may be shipped separately depending on availability.

CONTACT

For any shipping-related questions, please contact us at:
herenigmashop@gmail.com